Wholesale Shipping Policy
NasoClenz Shipping Policy (Wholesale Orders): Updated May 2023
As a small business selling consumer packaged goods to distributors, we understand the importance of timely and reliable shipping. Our shipping policy is designed to ensure that our products reach our distributors in a timely and efficient manner. We offer the following service levels for shipping and handling in the domestic United States:
1. Order Processing Time:
Orders are typically processed within 1-3 business days of receipt. If there is a delay for any reason, we will notify you as soon as possible.
2. Shipping Methods:
We offer a variety of shipping methods to suit your needs, including standard ground shipping and expedited shipping. The shipping method you choose will determine the delivery time and cost of your order.
3. Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method you select. You can view the shipping costs for your order during the checkout process.
4. Delivery Time:
The delivery time for your order will depend on the shipping method you select and the destination of the order. Standard ground shipping typically takes 3-7 business days, while expedited shipping can arrive within 1-3 business days.
5. Tracking Information:
We provide tracking information for all orders, so you can track your package as it makes its way to the destination.
6. Damage or Loss:
While we take every precaution to ensure that your order arrives in good condition, we cannot be held responsible for damage or loss that occurs during shipping. If your order arrives damaged or is lost in transit, please contact us immediately so that we can assist you with filing a claim with the shipping carrier.
7. Return Policy:
Unless specified in a distribution agreement between our organizations, we do not accept returns for orders that have been shipped to a distributor, as we do not have control over how the product is stored or handled once it is in the possession of the distributor. If there is an issue with the product itself, please contact us so that we can address the issue directly.
We value our relationship with our distributors and are committed to providing the highest level of customer service possible. If you have any questions about our shipping policy or need assistance with placing an order, please do not hesitate to contact us.
MKT0048 Rev A